Hub Operations Supervisor

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We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. 

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT.  Find out what our people deliver.® means when you come move the world with us!  

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

The Hub Operations Supervisor is responsible for all operational and logistical activities at the AIT Middle Mile Network HUB locations during their assigned shift. Responsibilities include establishing and following safety protocols in accordance with AIT Worldwide Logistics' and OSHA policies and procedures. Responsible for providing leadership to all members of the Hub operations team to include Hub Operations Agents, Warehouse Leads and Forklift Operators. While conducting supervisor duties, the Hub Operations Supervisor is to act the SME for all Middle Mile Network activities to include routing freight, re-routing freight to make service, to add additional lanes as necessary to ensure service of the freight. Working hand in hand with the AIT Middle Mile Network Corp team, the Hub Operations Supervisor will create a plan and coordinate the activities to execute service. The Hub Operations Supervisor acts in accordance with AIT Worldwide Logistics' Core Values, providing expertise in people management, workflow management, cost control activities and process improvement.

• Manage and provide leadership to all members of the AIT Middle Mile Network Hub operation as assigned
• Ensures activities on dock are being executed as planned while simultaneously supporting Hub Operations Agents, Warehouse Leads and Forklift Operators with their duties. Move materials throughout the warehouse using a forklift
• Provides input for scheduling updates regarding staffing and booking of additional linehauls to service freight
• Assist in identifying and improving service and operations related issues in the Hub station, including on-time delivery, accurate data entry and efficient warehouse operations
• Track shipment performance and develop strategic processes and proactively improve efficiencies and reduce dwell time in the assigned location
• Manage all staff directly through team coaching on performance, job assignments and training
• Manage staff scheduling to maximize productivity and minimize expenses. Ensures workforce is active and productive, making all decisions regarding overtime, reduction in hours during the assigned shift
• Ability to understand, process and execute activities from data provided by management and other sources and provide workable actions from the processed data/information
• Leads pre-shift meetings daily while on duty to ensure alignment
• Collects information regarding activity prior to shift, during shift and proactively align and present the information to the Hub Manager.
• Ensure safe working environment through consistent practice of safety programs and procedures
• Provide full operational services when required direct to customer
• Demonstrate leadership through work ethic and high performance
• Arrange product pickups and deliveries with transportation companies and route drivers accordingly
• Monitor staff overtime and schedules
• Develop and roll out corrective action plans when targets are not met
• Develop and execute the station’s operations strategy of AIT

Education Qualifications

• High School Diploma Required
• Bachelor's Degree Preferred

Experience Qualifications

• 5+ years experience in operational Logistics or Supply Chain Management Preferred
• 5+ years experience in Warehouse Management Required
• 5+ years Supervisory or Managerial Experience Required

Skills and Abilities

• Ability to communicate with all levels (both written and verbal) according to the appropriate audience. (High proficiency)
• Ability to work collaboratively within a team. (High proficiency)
• Must have excellent organizational skills, be detail oriented. (High proficiency)
• Ability to control stressful situations in a calm professional manner. (High proficiency)
• Strong interpersonal, communication, and team building skills. (High proficiency)
• Excellent leadership and decision-making skills (High proficiency)
• Ability to work in a fast pace and high-volume environment (High proficiency)
• Ability to supervise and delegate tasks. (High proficiency)
• Ability to demonstrate leadership through work ethic and high performance. (High proficiency)

Licenses and Certifications

• Forklift Certification Manufacturing\Forklift Certification Required

Other Skills We Hope to See:

• A team player who works well with others – being respectful to our teammates is a Core Value!
• A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support program, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement for your personal development. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.  

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services. Learn more about AIT Worldwide Logistics, our culture and core values in action here.  

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled.  If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.