Repair Agent I (Call Center)

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. 

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT.  Find out what our people deliver.® means when you come move the world with us!  

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

The Repair Agent I is responsible Providing initial technical product support to customers via inbound calls by using excellent, in-depth knowledge of Company products and services as well as communicating effectively with team members within the department. The Repair Agent I will help diagnosis and troubleshoot repairs of fitness equipment and outdoor products and will assist, support, and resolve customers questions specific to products

• Respond to repair inquiry that may come from our internal staff or an external customer/client
• Basic troubleshooting (fitness equipment, outdoor structures such as sheds, playsets etc.)
• Work closely with vendors to obtain information required to complete repair
• Manually creating orders for repairs based upon customer call-ins.
• Handle inbound/outbound phone calls from customers, techs or clients
• Repair quality assurance
• Other repair related admin tasks

Education Qualifications

• High School Diploma High School Diploma/GED Required

Experience Qualifications

• 0-3 years Service Industry Experience Required
• 0-3 years Repair Industry Knowledge Preferred
• 0-3 years Pervious dispatch, customer service or related field Preferred

Skills and Abilities

• Basic understanding of repair processes and terminology to accurately assess repair requests. (Low proficiency)
• Problem solving and multi-tasking skills . (Medium proficiency)
• High attention to detail and organization. (Medium proficiency)
• Great interpersonal and communication skills (Medium proficiency)
• Collaborative approach to work with the ability to work effectively with technicians, teammates, vendors and customers. (Medium proficiency)
• Proficiency in Microsoft Office (Medium proficiency)

Other Skills We Hope to See:

• A team player who works well with others – being respectful to our teammates is a Core Value!
• A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support program, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement for your personal development. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.  

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services. Learn more about AIT Worldwide Logistics, our culture and core values in action here.  

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled.  If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.