Account Management Supervisor

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. 

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT.  Find out what our people deliver.® means when you come move the world with us!  

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

The Account Management Supervisor will be responsible for the performance management and professional development of a team of Account Managers. This is a leadership role accountable for the health, profitability, and customer success of the entire team's portfolio of business in addition to being an escalation point for all customers. This role will be held accountable for the continued portfolio growth of the account management team by thoroughly providing development and coaching in the following areas; identifying opportunities, relationship building, customer quoting, etc.

• Hire, train, and develop Account Management team to ensure company expectations are met and manage underperformance as necessary. Conduct weekly 1:1's in order to effectively coach and motivate the team through their performance KPI's and metrics, individual goals, overall portfolio growth and career-pathing conversations
• Manage daily workflow and delegate responsibilities when employees are out of office, ultimately stepping in and providing support as needed
• Ensure that the team's tender acceptance and on-time delivery is at or above the customer's SLA while holding the team accountable to proactive and timely response to the customer's requests.
• Work collaboratively with the Account Manager on analyzing customer feedback In order to drive improvement and efficiencies. Provide coaching and insight on strategy in preparation and presentation for the customer reviews (MBR & QBR's).
• Support and have oversight of pricing requests and RFP’s. Coordinate with Sales Executives and leadership, as needed
• Understand market trends and educate customers and direct reports as needed
• Ensure customer SOP’s are current for all accounts and are being adhered to meet customer expectations
• Effectively complete annual performance reviews of team members and set effective goals that relate to the responsibilities of the job and support professional development

Education Qualifications

• High School Diploma or GED equivalent Required
• Associate's Degree Preferred
• Bachelor's Degree Preferred

Experience Qualifications

• 0-3 years Experience in team management or supervision Required
• 3-5 years Experience of logistics / transportation Required

Skills and Abilities

• Customer Relationship Management (CRM) (Medium proficiency)
• Transportation Management Systems (TMS) (Medium proficiency)
• Microsoft Office Suite (Medium proficiency)

Other Skills We Hope to See:

• A team player who works well with others – being respectful to our teammates is a Core Value!
• A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support program, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement for your personal development. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.  

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services. Learn more about AIT Worldwide Logistics, our culture and core values in action here.  

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled.  If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.