Global Implementation & Solution Design Director

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. 

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT.  Find out what our people deliver.® means when you come move the world with us!  

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

The Director, Global Implementation & Solution Design is accountable for the global development of customer implementation and operational solution design programs. This role will be responsible for providing oversight of the solution design and implementation from an operational perspective. The Candidate will also develop the proper document repository for all global and regional SOPs, Work Instructions and related documents for all Global Accounts and conduct annual reviews to ensure all relevant documents remain current. Supporting the Global & Regional standardization of all documents and processes. The Candidate will support Airfreight, Ocean Freight, Road Freight, CHB, Contract Logistics etc. In addition, this role will be an advisor to all country and regional profit and loss owners.

• Develop proper solutions to support existing and new potential customer business.
• Provide operational guidance to country P&L owners with respect to job costing related activities.
• Identify, eliminate, and escalate revenue leakage to appointed key contacts within a business unit
• Responsible for driving process & productivity improvements across the globe by leveraging systems and process automation.
• Ensure standardized process is implemented for all customers globally.
• Exhibits and displays a sound understanding in order to monitor key KPI’s to ensure compliance with all critical deadlines and processes.
• Provide oversight of the solution design and implementation from an operational perspective.
• Develop the proper document repository for all global and regional SOPs, Work Instructions and related documents for all Global Accounts
• Conduct annual reviews to ensure all relevant documents remain current.

• Reviewing EDI feed set up for all customer start-up operations
• Develop and implement centralized repositories for all global and regional documentation.
• Oversees all Global operational processes and governance controls. (Lean methodology )
• Support implementing 3PL and transportation solutions at the highest level of Customer Experience
• Develops continuous improvement methodologies in key areas of service and growth for the country and regional owners.
• Liaison to the Global Compliance, Operations, Accounts Receivable, Account Payable, and Intercompany teams related to all items associated with customer requirements and or challenges.
• Advises how to clear un-posted invoices and job profit balances including other items for monthly close.
• Exhibits excellent leadership and influencing skills; ability to build strong business partnerships both externally and internally.
• Ability to train and develop a motivated and driven, high-performance team.
• Other duties and responsibilities will be assigned as business demands deem necessary.

• Bachelor’s degree or equivalent industry experience
• 15+ years of industry experience strongly preferred
• Knowledge of international air, ocean, road freight and customs brokerage processes
• Exhibits strong communication skills both oral and written to motivate staff and develop effective working relationships with peers, executives, and clients.
• Experience with ITAR /OFAC licenses, strongly preferred
• Cargowise TMS experience, strongly preferred
• Proficient in Microsoft Excel
• Ability to work in a fast pace and high-volume environment
• AS400 SME

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support program, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement for your personal development. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.  

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services. Learn more about AIT Worldwide Logistics, our culture and core values in action here.  

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled.  If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.