Billing Agent III

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. 

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT.  Find out what our people deliver.® means when you come move the world with us!  

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

The Billing Agent III is accountable for ensuring the accuracy and integrity of the customer billing processes. This candidate will be responsible for generating an error-free invoice in accordance to the customer's rate card, tendering to customer/freight payment company, resolve billing disputes, managing communications, and supporting internal and external customers with reporting and analytical metrics.

• Generate and deliver accurate / timely invoices specific to customer accounts per invoicing KPI metrics, via digital, EDI
and traditional mail services.
• Provide informative verification and resolution of billing discrepancies with internal and external customers.
• Identify billing trends or discrepancies impacting payments and review account balances regularly.
• Produce weekly invoice summaries of all activity processed for all accounts.
• Act as a liaison with the internal and external customers in solving problems related to shipment invoicing.
• Work closely with AIT’s teams to improve billing processes and automated systems. Support team members and
provide feedback to management to enhance overall performance.

Education Qualifications
• High School Diploma Required
• Associate's Degree Finance, Business Administration, or a related field. Preferred

Experience Qualifications
• 3+ years Industry experience in logistics environment. Required
• 3+ years Experience in billing or accounting. Required
• 3+ years AS400 and Cargo Wise experience. Preferred

Skills and Abilities
• Proficiency in accounting software and Microsoft Office Suite (especially Excel). (High proficiency)
• Previous experience working with AS400 and Cargo Wise. (Medium proficiency)
• Excellent organizational skills and ability to manage multiple tasks effectively. (High proficiency)
• Solid understanding on how to read a customer’s contract. (High proficiency)
• Professional communication verbal and written for phone/e-mail interaction. (High proficiency)
• Strong analytical and problem-solving skills with attention to detail and accuracy. (High proficiency)
• Ability to work independently in a high-volume environment. (High proficiency)

Other Skills We Hope to See:

• A team player who works well with others – being respectful to our teammates is a Core Value!
• A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support program, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement for your personal development. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.  

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services. Learn more about AIT Worldwide Logistics, our culture and core values in action here.  

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled.  If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.