Client Onboarding Specialist II

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. 

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT.  Find out what our people deliver.® means when you come move the world with us!  

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

The Client Onboarding Specialist II is a central figure in ensuring that clients are onboarded professionally, effectively, and efficiently. Driving user adoption and engagement in the first 90 days of a client's life cycle is critical for customers success and retention. This position requires someone who finds it rewarding helping new clients and our team to provide customers a great experience as they start out with AIT. This position will help in developing and establishing companywide processes and procedures for the efficient management of the Home Delivery service. The Onboarding Specialist will help lead the critical early phase of the client lifecycle.

• Responsible for the entire customer onboarding process, from implementation kickoff to solution go-live and adoption. Track daily, weekly, and monthly metrics and reports to support the customer experience
• Plan and implement new Client Accounts using strong organizational and project management skills
• Utilize internal tools and procedures for screen sharing, project timeline, task management, recording training materials, creating documentation, implementation tracking, and any other way to aid in the implementation of new Client Accounts
• Builds an understanding and distribute rules of engagement, SOPs, program service level agreements, performance metrics, project status and establishing an escalation matrix
• Coordinate task execution with account executives, implementation engineers, training, and support teams to ensure a seamless and efficient onboarding experience for customers
• Conduct check-ins with customers after solution go-live to receive feedback and identify opportunities for improved solution usage. Holds weekly, bi-weekly and monthly internal and client calls as required
• Provide and support weekly executive status reports to Manager and the implementation manager
• Build strong relationships with client stakeholders and communicate with clients and stakeholders daily
• Assists with special projects relating to internal projects

Education Qualifications

• Bachelor's Degree Bachelor’s degree in related field or demonstrated experience required. Required

Experience Qualifications

• 3+ years Experience in a customer service or support role Required
• 3+ years Project management role with significant experience coordinating schedules with internal teams, and control for timely completion monthly close. Tracking and analyzing financial data and producing reports regularly Required
• 3+ years Experience in a project management, scheduling, and task management Required
• 3+ years Proficient in MS Word, Excel, AS400 experience preferred, but not required Required
• 5+ years experience in logistics and transportation Preferred

Skills and Abilities

• Project management and organization skills strongly preferred (High proficiency)
• Communication and presentation skills over video and phone calls (High proficiency)
• Verbal and written skills and attention to detail (High proficiency)
• Professional and friendly attitude and ability to quickly develop a rapport with customers (High proficiency)
• Ability to thrive in a fast-paced and high-performance environment (High proficiency)
• Motivated and team-oriented, with bias for action (High proficiency)
• Organizational and time management skills, ability to manage multiple priorities (High proficiency)
• Initiative, self-motivation with a strong, interactive team player (High proficiency)
• Interpersonal and customer service skills (High proficiency)

Other Skills We Hope to See:

• A team player who works well with others – being respectful to our teammates is a Core Value!
• A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support program, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement for your personal development. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.  

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services. Learn more about AIT Worldwide Logistics, our culture and core values in action here.  

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled.  If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.