Regional International Operations Agent

• Work with customers to qualify their shipping requirements and obtain all details (regulations, certificates, documentation) necessary for shipment quotation and operating in order to ensure the customer’s request is satisfied
• Work with multiple stations (and Station Managers) to support the execution of files in a timely manner to deliver the service required by the customer
• Set shipping schedules, coordinate bookings with gateway personnel and communicate with customers regarding deliveries, clearance, etc. so they can advise their customers
• Manage all aspects of tracking shipments to ensure shipment is moving as scheduled and update system immediately upon verification. Identify and rectify if a shipment has deviated from its schedule. Research, track, communicate and resolve delays, issues, etc.
• Prepare, review, and execute quotes as outlined from the product team
• Network with corresponding departments to ensure files are billed and posted prior to end of month
• Ensure all KPI’s and SOP guidelines are followed and met
• Continuous learning through required compliance training and certifications of software and/or regulations
• Performs other duties as assigned
• Complies with all policies and standards

Education
• High School Diploma or GED (Required) and
• Some College/Associate's Degree (Preferred)

Experience
• 4+ years Experience in export/impot operations (Required) or
• 7+ years Experience as freight forwarder for international operations including: Basic IATA (Preferred)

Knowledge, Skills, and Abilities
• Ability to analyze numerical data and understand components, relationships, find patterns and draw conclusions Medium
• Math & geography skills Medium
• Microsoft Office Suite Medium
• Writing and communication skills Medium
• Organization and time management skills Medium
• Judgment, problem solving and decision making skills Medium
• Customer service and interpersonal skills Medium

Licenses and Certifications
• Certified CargoWise Operator, CCO (Required)
• Certified CargoWise Specialist, CCS (Preferred)
• ATA DGR (Dangerous Goods Regulations) (Preferred)

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.