Air Gateway Operations Agent I

The International Air Gateway Agent I is responsible for coordinating gateway freight operations to ensure timely and efficient shipment deliveries. This role involves close collaboration with carriers, customers, and internal teams to streamline freight processes and maintain high service standards. Additionally, this role will serve as a liaison between U.S. and overseas AIT stations.

• Coordinate gateway freight operations, including pre-bookings, shipment scheduling, rate maintenance, and milestone compliance, to support the perfect shipment process
• Handle booking and pricing requests from stations, vertical teams, and account managers, while ensuring timely communication and documentation of cargo received at the warehouse
• Moniter the pre-screening process in collaboration with CCSF facilities to ensure compliance and timely screening once operational.
• Facilitate daily communication with freight forwarders, customers, and internal teams to resolve issues, provide shipment updates, and ensure all documentation meets regulatory and company standards.
• Monitor performance and drive improvements by tracking KPIs, identifying process enhancements, and ensuring customs compliance and timely cargo clearance for all inbound and outbound shipments.
• Performs other duties as assigned
• Complies with all policies and standards
• The wage range for this position is $25.00-$34.60 and may vary based on geography as well as relative knowledge, skills, abilities, and experience

Education
• High School Diploma or GED and/or GED (Required)

Experience
• 2+ years experience in transportation industry export/import operations (Required) and
• 3+ years experience in freight forwarding operations (Preferred)

Knowledge, Skills, and Abilities
• Knowledge of working within government vertical Medium
• Microsoft Office suite Medium
• Communication skills, both verbal and written Medium
• Ability to multi-task in a high volume, fast-paced working environment Medium
• Attention to detail and strong organizing skills Medium
• Ability to work autonomously as well as within a team environment Medium
• Ability to operate logistics software platform like Cargo-wise Medium
• Knowledge of TSA, ITAR and Dangerous Goods regulations Medium

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.