Introduction
Join us at AIT, where we believe every day presents an opportunity to make a global impact!
We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.
Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.
Overview
The Senior Global Agent Manager will develop and execute a comprehensive project plan for onboarding mergers and acquisitions, analyzing agent activity, collaborating across departments, and providing internal support to ensure efficient operations and growth opportunities. The
Senior Global Agent Manager will additionally be responsible for coaching, mentoring, and challenging the team in order to build a
high-functioning, successful team.
Responsibilities
- Extract and analyze agent activity to generate reports for management. This includes transferring existing business from agents to new AIT facilities, collaborating with Global Compliance to update IATA with airlines, identifying key synergies, and conducting cost analysis around the global network. Additionally, run monthly analytics on global updates concerning primary and secondary agents
- Create a project plan for onboarding all mergers and acquisitions related to international operations agents. Conduct monthly reviews with the PMO team, incorporating detailed action trackers to align goals. Document monthly meetings with International Accounting to ensure the current status of International Operations Agents' Accounts Receivable is up-to-date.
- Develop solutions to address the needs of International Operations Agents, collaborating with other departments and employees as necessary. Initiate introductions for global key teammates and update their contact details and roles
- Collaborate with Global Compliance, International Accounting, and Treasury departments to onboard new agents. Meet with International Operations Agents to review performance results (volume, service, rates) and discuss opportunities for growth
- Offer internal support for AIT by creating and updating details of international operations agents in the operating systems. Assist in cleaning up inactive agents and competitors in AIT's systems
- Leads a team in conducting global analytics within the agent framework
- Performs other duties as assigned
- Complies with all policies and standards
Qualifications
Education
• Bachelor's Degree in Business Administration, Supply Chain, or related field (Required)
Experience
• 5+ years Experience in Freight Forwarding, and Logistics operations (Required) and
• 5+ years Experience in team management (Required)
• 2+ years Experience in planning, executing, and managing projects efficiently while collaborating with teams, managing risks and budgets, and ensuring clear communication and stakeholder satisfaction. (Required) and
• 2+ years Experience with global logistics operation platforms like CargoWise (Required)
Knowledge, Skills, and Abilities
• Excellent organizational skills and ability to manage multiple tasks effectively High
• Strong analytical and problem-solving skills with attention to detail and accuracy High
• Ability to work independently in a high-volume environment High
• Previous experience working with Cargo Wise Medium
• Professional communication verbal and written for phone/e-mail interaction Medium
• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) Medium
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