Domestic Lead

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. 

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT.  Find out what our people deliver.® means when you come move the world with us!  

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

The Domestic Operations Lead has high visibility, is the primary contact for cartage including pickup and deliveries through our in-house cartage partner, warehouse and dock operations and support for domestic routing including airfreight, LTL, FTL and overall support of branch operations. Ideal candidate will have two years’ experience in freight forwarding and one to three years of team lead or some supervisory experience.

• Oversee the daily domestic service and operations workload activities as it relates to cartage, freight movement and dispatch pickup/delivery quotes 

• Ensure safe working environment through consistent practice of safety programs and procedures. 

• Assist with Warehouse Loading/Unloading/Staging/Scanning, as needed. 

• Consistently provide team coaching, training and development on a daily basis.  

• Assist the Operations Supervisor in managing functions in the warehouse such as inbound receipts, outbound shipment, storage, stocking and inventory control. 

• Manually review all lanes by transit time. 

• Assist Operations Supervisor with project rollouts, as needed. 

• Assist in escalation request, research and address issues with employees. Update process to fit resolutions and continue process improvement flow. 

• Communicate quarterly and annually goals and monitor employee’s goals progress 

• Quoting, tracking, and tracing domestic freight shipments moving via air/ground on a daily basis. Track overhead shipments daily and route accordingly. 

• Route freight shipments across multiple transportation modes and services based upon client requests. 

• Proactively communicate with clients regarding status of freight. 

• Manage daily on-time and defect codes, carrier re-weights and ensure all masters rated. 

• Assist in compiling customer specific key performance indicator (KPI) reports on a weekly/monthly basis as needed. 

• Ensure paperwork, labeling and scanning for accuracy. 

• Understand the requirements/expectations of handling shipments of consequence – NFO, high-value, date/time specific, etc. 

• Other duties and responsibilities will be assigned as business demands deem necessary.

• 3-5 Years’ Experience 

• ​​SAP, AS400 & CargoWise Experience is Preferred​ 

• Requires interpersonal skills to manage center operations, customers, and operations personnel.  

• Understanding knowledge of freight forwarding Routing and Quoting.  

• Must be computer literate & have knowledge of both Microsoft Word & Excel.  

• Must be able to interact effectively with personnel at all levels of employment.  

• Provide assistance and support to all internal and external customers 

• Provide a climate for motivation. 

• Create a supportive working relationship 

• Emphasizing continuing development to provide opportunities for future growth and advancement. 

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.