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Senior Business Systems Analyst

ID
2025-5720
Category
Information Technology
Position Type
Regular Full-Time

Introduction


Join us at AIT, where we believe every day presents an opportunity to make a global impact!




We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. 




Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT.  Find out what our people deliver.® means when you come move the world with us!  Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

Overview

The Senior Business Systems Analyst serves as a liaison between IT and AIT business functions. This position is an advocate for stakeholders and end users to ensure systems are built based on business needs and processes. This role will act as a leader to other Business Analysts teammates who need assistance and provide oversight and mentorship with day-to-day BA activities. The Senior BA will continue to build their knowledge and skills around areas of IT and develop subject matter expertise with AIT's business needs, product offerings, and related technology.

Responsibilities include working cross-functionally across departments to identify and accurately capture requirements used in project planning, estimation, development, and QA. Responsible for technical documentation of system components and related processes. Maintains and manages service requests routed via our Service Desk. Manages and monitors existing functionalities and defines new functionality as needed for application integrity. Interfaces with internal and external technical staff to define application solutions and resolve problems as needed. Other duties and responsibilities as assigned.

Responsibilities


  • Manage large scale projects from a BA perspective. Collaborating with IT team members to create detailed project specifications, review and clarify requirements as needed and act as the liaison between business project stakeholders and IT. Work with the project management team to coordinate requirements and tasks where applicable

  • Conduct testing and deliver training related material for new IT enhancements

  • Responsible for technical documentation of system components and processes. Work with the business to accurately capture requirements and document processes

  • Identifies effective solutions for business software system issues. Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists

  • Provides input into project management concerning the impacts and risks of requirements gathered. Interfaces with internal IT, external technical contacts and business stakeholders to define application solutions and resolve processes needed. Communicate effectively to stakeholders to resolve their issues or inefficiencies using technology and business processes

  • Lead or assist other teammates with issue resolution

  • Manage the integrity and content of the BA Handbook as needed and train BA's on the changes



  • Evaluate third-party software products to meet business and technical requirements

  • Assist IT Director with budgeting, project timelines and communication

  • Ability to effectively present and promote technology and respond to questions from groups of managers, customers and teammates

  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule


  • Performs other duties as assigned

  • Complies with all policies and standards

Qualifications

Education
• Bachelor's Degree Business Management, IT, or related discipline (Preferred)

Experience
• 5+ years Related work experience and/or training (Required)

Knowledge, Skills, and Abilities

• Analysis and Reasoning High

• Problem Solving High

• Customer Support High

• Detail Oriented High

• Learning and Development High

• Strong interpersonal skills, organizational and communication skills High

• Demonstrated ability to build strong relationships with both business and IT stakeholders High

Licenses and Certifications

• Certified in Business Analysis -PMI - Upon Hire (Preferred) or

• Certified Business Analysis Professional (CBAP) - Upon Hire (Preferred)

What AIT Can Offer You

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

About AIT Worldwide

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

 

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.

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