Introduction
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Overview
The International Air Gateway Agent I is responsible for coordinating gateway freight operations to ensure timely and efficient shipment deliveries. This role involves close collaboration with carriers, customers, and internal teams to streamline freight processes and maintain high service standards. Additionally, this role will serve as a liaison between U.S. and overseas AIT stations.
Responsibilities
- Coordinate gateway freight operations, including pre-bookings, shipment scheduling, rate maintenance, and milestone compliance, to support the perfect shipment process
- Handle booking and pricing requests from stations, vertical teams, and account managers, while ensuring timely communication and documentation of cargo received at the warehouse
- Moniter the pre-screening process in collaboration with CCSF facilities to ensure compliance and timely screening once operational.
- Facilitate daily communication with freight forwarders, customers, and internal teams to resolve issues, provide shipment updates, and ensure all documentation meets regulatory and company standards.
- Monitor performance and drive improvements by tracking KPIs, identifying process enhancements, and ensuring customs compliance and timely cargo clearance for all inbound and outbound shipments.
- Performs other duties as assigned
- Complies with all policies and standards
Qualifications
Education
• High School Diploma or GED and/or GED (Required)
Experience
• 2+ years experience in transportation industry export/import operations (Required) and
• 3+ years experience in freight forwarding operations (Preferred)
Knowledge, Skills, and Abilities
• Knowledge of working within government vertical Medium
• Microsoft Office suite Medium
• Communication skills, both verbal and written Medium
• Ability to multi-task in a high volume, fast-paced working environment Medium
• Attention to detail and strong organizing skills Medium
• Ability to work autonomously as well as within a team environment Medium
• Ability to operate logistics software platform like Cargo-wise Medium
• Knowledge of TSA, ITAR and Dangerous Goods regulations Medium
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