ServiceNow HRSD Product Owner

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. 

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT.  Find out what our people deliver.® means when you come move the world with us!  Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

The ServiceNow Product Owner will be responsible for implementing this new solution for AIT and it's continuous improvements. The role will balance the competing needs of several stakeholder groups and negotiate the optimal feature set/robust product roadmap. Additionally this position will be responsible for assist the AIT ServiceNow team in designing, developing, and implementing solutions based on ServiceNow Technologies.

• Define and Manage the Product Roadmap: Align product capabilities (e.g., HRSD) with business goals by setting priorities for features and enhancements. Lead strategic planning and backlog management to ensure timely delivery and resource alignment.
• Own and Prioritize the Product Backlog: Maintain a clear, actionable backlog. Ensure backlog items are well-defined and prioritized to support agile delivery and development team efficiency.
• Drive Cross-Functional Collaboration: Partner with developers, business process analysts, and stakeholders to ensure solutions are scalable, aligned with business objectives, and delivered within project timelines.
• Support Agile Delivery and Testing: Actively participate in sprint planning, reviews, and retrospectives. Coordinate and facilitate user acceptance testing (UAT) and demos to validate solutions against business requirements.
• Lead Change Management and Training: Support adoption of new tools and processes by developing training materials, user guides, and communication plans. Champion change management efforts to ensure smooth transitions.
• Monitor Performance and Ensure Compliance: Track solution performance and user feedback to drive continuous improvement. Ensure implementations adhere to data governance, security policies, and regulatory requirements.
• Performs other duties as assigned
• Complies with all policies and standards

• The wage range for this position is $92,500.00-$188,900.00 and may vary based on geography as well as relative knowledge, skills, abilities, and experience

Education
• Bachelor's Degree or equivalent experience (Required)

Experience
• 5+ years Experience using the ServiceNow (Required) and
• 5+ years Experience with SAFe agile development methodologies (Required) and
• 5+ years Experience with the ServiceNow modules and capabilities including ITSM, HRSD, CSM, SPM with development teams and project requirements (Required) and
• 3+ years Have background working within the ITIL and IT Service Management discipline (Required) and
• 3+ years Direct experience in HR Service Delivery or HR operations, including exposure to HR case management, knowledge management, and employee lifecycle processes (onboarding, offboarding, transfers, leave management) (Required) and
• Experience integrating ServiceNow HRSD with core HCM platforms such as Workday, SAP SuccessFactors, Oracle HCM, or Paylocity (Preferred) and
• Experience working with HR shared services/contact center models, including case routing, SLAs, and escalation frameworks (Preferred)

Knowledge, Skills, and Abilities
• Excellent communication skills (written and verbal) with the ability to work with all levels including executive management High
• Proficient with Microsoft Office applications High
• Strong attention to detail, ability to organize, and analytical capability High
• Able to present and influence all levels of management and executive leadership Medium
• Strong problem solving and analytical skills Medium
• Experience with ServiceNow modules and capabilities including ITAM, ITOM, CSDM, CMDB, Discovery, DevOps, APM, IRM, SecOps and Integration HUB (Medium) Medium
• Deep understanding of HR compliance and governance (e.g., GDPR, HIPAA, employee data retention policies) Medium
• Knowledge of employee experience best practices, including HR self‑service portals, mobile HR access, and virtual agent/AI for HR Medium
• Familiarity with HR metrics and analytics (e.g., case resolution time, employee satisfaction, HR efficiency KPIs) and ability to build reporting dashboards in ServiceNow Medium
• Proven ability to drive HR change management, including training, communications, and adoption strategies Medium

Licenses and Certifications
• ITIL Foundations v3 - ITIL v4 (Preferred) and
• ServiceNow Certified System Administrator - ServiceNow Certified System Administrator (Preferred)

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.