Sr. Operations Manager

• Strategic Leadership & Operational Management:
  • Collaborate with the Regional Director of Operations to set regional and local goals aligned with the overall business plan.
  • Develop and execute policies, procedures, and programs to meet organizational needs and ensure compliance with company policies, regulatory laws, and guidelines.
  • Act in a support function for the fiscal performance of operations, focusing on profitability and growth goals.
  • Support review of regional P&L performance and establish short-term focus area to address shortfalls.
  • Drive continuous improvement initiatives within key service areas to ensure operational excellence and service profit growth.
• Business Development & Cross-Functional Collaboration:
  • Support business development, sales, marketing, and new account development to drive revenue generation for domestic services.
  • Collaborate with cross-functional teams (sales, marketing, customer service, IT, etc.) to streamline operations and ensure efficient service delivery.
  • Assist with onboarding new accounts and developing standard operating procedures (SOPs).
  • Build and maintain strong relationships with customers and partners to ensure high levels of service and satisfaction.
• Resource Planning & Team Leadership:
  • Plan and allocate resources effectively (staffing, training, equipment, systems) to ensure contractual compliance and delivery of high-quality services.
  • Provide leadership and support to station teams, addressing issues related to operations, communication, revenue enhancement, and process execution.
  • Support in the development of operations staff, ensuring proper training and performance management.
• Operational Excellence & Performance Monitoring:
  • Manage and optimize operational systems and provide recommendations for process improvements.
  • Support development and deployment of reporting and monitoring tools to ensure proper financial and transactional management of operational transactions.
  • Ensure that performance metrics and KPIs are achieved within the regional operations.
• Financial Management & Reporting:
  • Prepare ad-hoc reports on internal KPIs, agent performance, and the status of operational excellence.
  • Provide ad-hoc updates on operational performance and ensure proper tools and metrics are in place to meet growth, service, and profitability goals.
• Performs other duties as assigned
• Complies with all policies and standards
• The wage range for this position is $74,600 to $107,400 and may vary based on geography as well as relative knowledge, skills, abilities, and experience

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.