Account Manager II

• Maintain and grow key stakeholder relationships within a portfolio of existing customers, both external and internal, by proactively crafting solutions that enable the customer to meet their goals while driving results in revenue, volume and profitability for AIT Truckload Solutions
• Become a trusted advisor for critical clients by identifying and driving continuous improvement opportunities in order to enhance the business relationship
• Own the daily load board management process and partner with Carrier Sales team on coverage status of each shipment. Proactively communicate the status and performance updates to the customer in a timely manner
• Communicate with customer regarding pricing, accessorials and cost adjustments and partner with the Sales / Management team to complete RFP's. Regularly analyze customer profitability and take action to adjust pricing or commitments with customer.
• Prepare and lead customer reviews (i.e. Quarterly Business Review (QBR), Monthly Business Review (MBR))
• Consistent with continuous improvement efforts, present business analytics and feedback to the customer on a regular and ongoing basis
• Resolve customer issues by troubleshooting carrier breakdowns and other order exceptions
• Maintain Account Receivable aging within AIT TS terms and actively pursue past-due invoices and short-pays in collaboration with internal collections team
• Create, maintain and update SOP’s are up to date and followed for all customers in portfolio. Coordinate with Account Executive or Management, as needed.
• Communicate & coordinate with the Customer Service team to ensure loads are built with accurate shipment information / appointments and are tracked according to customer requirements
• Provide training and mentoring to new hires and less experienced Account Managers
• Handle overages, shortages, and freight claims properly and escalate, as needed
• Assist with building loads in accordance with customer SOP and load requirements, as needed
• Maintain record of customer engagement to ensure SLA’s are met
• Available as needed for after-hours issues
• Performs other duties as assigned
• Complies with all policies and standards
• The wage range for this position is $62,300.00-$89,800.00 and may vary based on geography as well as relative knowledge, skills, abilities, and experience

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.