Account Manager II

Join us at AIT, where we believe every day presents an opportunity to make a global impact!

We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction. 

Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT.  Find out what our people deliver.® means when you come move the world with us!  

Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.

The Account Manager II will primarily focus on crafting complex solutions for large and/or critical clients while driving continuous improvements with their current portfolio. This role will be the main point of contact responsible for proactively growing, managing and expanding the account health of a portfolio through retaining and strengthening customer relationships and promoting company's services and products. The Account Manager II will partner with the following internal functional groups: field sales (AE's), account management, customer service, and carrier teams to ensure AIT is meeting the customers' expectations, communication, load execution, problem resolution, and account profitability for a customer portfolio.

• Maintain and grow key stakeholder relationships within a portfolio of existing customers, both external and internal, by proactively crafting solutions that enable the customer to meet their goals while driving results in revenue, volume and profitability for AIT Truckload Solutions
• Become a trusted advisor for critical clients by identifying and driving continuous improvement opportunities in order to enhance the business relationship
• Own the daily load board management process and partner with Carrier Sales team on coverage status of each shipment. Proactively communicate the status and performance updates to the customer in a timely manner
• Communicate with customer regarding pricing, accessorials and cost adjustments and partner with the Sales / Management team to complete RFP's. Regularly analyze customer profitability and take action to adjust pricing or commitments with customer.
• Prepare and lead customer reviews (i.e. Quarterly Business Review (QBR), Monthly Business Review (MBR))
• Consistent with continuous improvement efforts, present business analytics and feedback to the customer on a regular and ongoing basis
• Resolve customer issues by troubleshooting carrier breakdowns and other order exceptions
• Maintain Account Receivable aging within AIT TS terms and actively pursue past-due invoices and short-pays in collaboration with internal collections team
• Create, maintain and update SOP’s are up to date and followed for all customers in portfolio. Coordinate with Account Executive or Management, as needed.
• Communicate & coordinate with the Customer Service team to ensure loads are built with accurate shipment information / appointments and are tracked according to customer requirements
• Provide training and mentoring to new hires and less experienced Account Managers
• Handle overages, shortages, and freight claims properly and escalate, as needed
• Assist with building loads in accordance with customer SOP and load requirements, as needed
• Maintain record of customer engagement to ensure SLA’s are met
• Available as needed for after-hours issues

Education Qualifications

• High School Diploma or GED equivalent Required
• Associate's Degree Preferred
• Bachelor's Degree Preferred

Experience Qualifications

• 3-5 years Experience of logistics / transportation experience Required

Skills and Abilities

• Microsoft Office Suite (Medium proficiency)
• Transportation Management Systems (TMS) (Medium proficiency)
• Strong consultative solution selling skills (Medium proficiency)
• Strong negotiation skills (Medium proficiency)
• Strong verbal and written communication skills (High proficiency)
• Proven track record in generating profitable revenue growth and retaining existing customers (High proficiency)
• Ability to problem solve, make independent decisions with minimal oversight, set and meet deadlines (High proficiency)

Other Skills We Hope to See:

• A team player who works well with others – being respectful to our teammates is a Core Value!
• A strong work ethic with an appreciation for ownership, independence, accountability and autonomy in your role.
• Growth mindset – being passionate about your craft, always looking for ways to improve yourself and the company, being open to change and doing things differently.
• Customer service focus – we serve a wide variety of customers, both internal and external, and building relationships is a part of our culture!

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.