Manager, Global Account Management

• Team Leadership: Provide day-to-day guidance and motivation to team members by setting clear expectations, delegating tasks effectively, and fostering a collaborative and high-performance culture. Inspire ownership and accountability through coaching and regular feedback.
• KPI & SLA Oversight: Monitor client-mandated Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure consistent delivery against contractual targets. Proactively identify performance risks and implement corrective actions while recognizing opportunities for improvement.
• Process Improvement: Champion a mindset of continuous improvement by analyzing operational challenges, identifying root causes, and proposing data-driven solutions. Leverage cross-team synergies to streamline workflows, eliminate inefficiencies, and enhance overall productivity.
• Project Management: Lead and coordinate multiple projects or initiatives from initiation through execution. Manage schedules, timelines, and deliverables to ensure successful outcomes, while maintaining alignment with business priorities and stakeholder expectations.
• Compliance & Governance: Ensure internal processes adhere to company policies, industry standards, and regulatory requirements. Conduct periodic reviews and implement updates to maintain compliance and mitigate operational risk.
• Client Relationship Management: Build and maintain strong relationships with clients by understanding their business needs, managing expectations, and ensuring satisfaction with end-to-end service delivery across North America. Act as a key point of contact for issue resolution and service enhancement.
• Performs other duties as assigned
• Complies with all policies and standards
• The wage range for this position is $56,200.00-$114,700.00 and may vary based on geography as well as relative knowledge, skills, abilities, and experience

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.