Introduction
Join us at AIT, where we believe every day presents an opportunity to make a global impact!
We’re problem solvers, driven by our curiosity and creativity, in endless pursuit of solutions for our customers. Together, we champion the strength of our global teams. And, as trusted advisors, we go above and beyond, working together in a supportive and collaborative environment to ensure customer satisfaction.
Through the company's continued growth, we challenge ourselves to be better, continuously learning and growing in our dynamic environment. Helping others is at the core of our culture, join us in finding fulfillment by giving back to our local communities as the united team that is AIT. Find out what our people deliver.® means when you come move the world with us! Hear directly from our teammates at AIT Worldwide Logistics and make us the next stop on your career journey.
Overview
The International Operations Supervisor will supervise the import/export and transshipment of materials, equipment, products, packages and documents including fulfillment of customs requirements. This role will performance management and professional development of the International department. The International Operations Supervisor will train and develop international operations agents and assign work and resources to teammates. This role will supervise relationships with international service providers and partners throughout the globe, being the liaison for the international vendors to manage shipment bookings, ensuring timely transfers from logistics providers' warehouses and onward to final destinations, as appropriate.
Responsibilities
- Supervise the import process, customs documentation, shipping, and receiving of foreign shipments to ensure correct arrival time. Ensure compliance with the home and foreign country government laws and customs regulations
- Hire, train and develop team to ensure company expectations are met and manage underperformance as necessary. Conduct weekly 1:1's in order to effectively coach and motivate the team through performance KPI's and metrics, individual goals and development opportunities via career-pathing discussions. Monitor staff schedules, overtime and absences
- Provide guidance in import/export assignments, related interaction, and negotiation
- Interpret contract terms/conditions for export/import implications and provides direction in all phases of international logistics
- Support the development of policies and procedures to ensure on-schedule delivery of shipments and compliance with relevant regulations. Execute all Standard Operating Procedures (SOPs), KPIs, trainings, and all other assignments
- Responsible for the operation of the office when the manager is absent
- Performs other duties as assigned
- Complies with all policies and standards
Qualifications
Education
• High School Diploma or GED (Required)
• Some College/Associate's Degree (Preferred)
Experience
• 1+ years experience in people management (Preferred) and
• 3+ years experience in International Freight Forwarding operations (Required)
Knowledge, Skills, and Abilities
• Microsoft Office Suite and computer Skills Medium
• Ability to handle conflicts with positive resolution Medium
• Strong oral and written communication skills Medium
• Ability to work flexible hours and in a high-volume, high-pressure fast work environment Medium
• Working knowledge of international air, ocean, and customs brokerage processes Medium
• Working knowledge in Transportation Management System (TMS) Medium
• Quality and service level agreements High
Licenses and Certifications
• - International Traffic in Arms Regulations (ITAR) (Required) and
• - ATA DGR (Dangerous Goods Regulations) (Required) and
• - CargoWise Certification (Required) and
• - Office of Foreign Assets Control (OFAC) (Required)
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