Introduction
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Overview
The Regional Service Delivery Manager is responsible for overseeing the end-to-end movement of high-tech products to data centers via road transport and managing specialized white-glove teams. This role ensures seamless delivery, installation, and support of critical infrastructure components, including server racks and associated hardware, while maintaining compliance with industry standards and customer requirements.
Responsibilities
- Logistics & Transportation:
• Oversee the secure and timely movement of high-value technology products to data centers across the West Coast.
• Ensure compliance with transportation SOPs, chain-of-custody documentation, and liability coverage requirements and security protocols.
• Coordinate with carriers and vendors to maintain service quality and mitigate risk.
- White Glove Service Management:
• Lead and support white-glove teams responsible for:
◦ Rack installation in data centers.
◦ Delivery and staging of components such as servers, cabling, and network hardware.
◦ Debris removal and site cleanup post-installation.
◦ Conduct site surveys and risk assessments for new data center projects.
◦ Ensure adherence to safety protocols, PPE requirements, and customer-specific SOPs.
◦ Ensure compliance with industry regulations, security standards, and contractual obligations.
- Team Leadership & Operational Excellence:
• Recruit, train, and mentor white-glove service teams.
• Foster a culture of safety, accountability, and operational excellence.
• Coordinate scheduling and resource allocation for multiple concurrent projects.
• Develop and maintain Standard Operating Procedures (SOPs) for white-glove and high-value deliveries.
• Monitor service performance, identify improvement opportunities, and implement corrective actions.
• Drive continuous improvement initiatives to enhance efficiency and customer satisfaction.
- Customer Experience:
• Act as the primary point of contact for clients during delivery and installation projects.
• Ensure professional on-site conduct and timely resolution of customer inquiries.
• Provide proactive communication and status updates to internal and external stakeholders.
- Performs other duties as assigned
- Complies with all policies and standards
Qualifications
Education
• Bachelor's Degree (required)
Experience
• 6+ years of experience in service delivery, logistics, or data center operations (required)
Knowledge, Skills, and Abilities
• Proven expertise in managing high-value shipments and white-glove services. High
• Strong knowledge of rack installation, cabling, and data center infrastructure. High
• Excellent leadership, communication, and problem-solving skills.
• Familiarity with ISO, OSHA, and TAPA standards. High
• Experience with risk assessment and site survey protocols. Medium
• Proficiency in project management tools and reporting systems. Medium
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