Introduction
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Overview
The Forward Staging Service Delivery Manager oversees forward staging operations for server racks and associated components to enable real-time delivery to data center locations. The role ensures operational readiness, precise inventory control, on-time dispatch, compliance with customer requirements and AIT standards, serving as the subject matter expert (SME) for Forward Staging Locations.
Responsibilities
- Forward Staging Operations:
• Own readiness of server racks, cabling, power/network components, and ancillary materials at forward staging sites.
• Coordinate real-time dispatch to data center locations in alignment with project time lines and service level agreements (SLAs).
• Ensure proper handling, storage, and security controls for high-value technology assets, including chain-of-custody documentation.
• Owns data accuracy within the WMS (Extensiv) of the on-hand inventory
- Logistics & Scheduling:
• Build and maintain delivery schedules with contingency buffers for site constraints, access windows, and appointment lead-times.
• Optimize route plans using carrier performance, capacity, and risk data to achieve on-time delivery and cost targets.
• Track shipments from staging through site arrival; drive proactive exception management and escalation.
- Inventory Control:
• Implement and manage inventory governance across forward staging locations, including:
◦ Receiving & Storage: Validate Customer Reference details, serials, and condition; stage by project and rack order.
◦ Cycle Counting: Establish daily/weekly cycle counts and reconciliation processes; investigate variances and root causes.
◦ Lot / Serial & Configuration Accuracy: Maintain exact rack bill-of-materials (BOM) alignment; control revisions and substitutions.
◦ Status Visibility: Maintain system-of-record updates (e.g., available, staged, quality control (QC) hold, dispatched, installed) with timestamped audit trails.
◦ Environmental & Security Controls: Enforce ESD, humidity / temperature parameters, physical access logs, and CCTV where applicable.
◦ Returns & RMA: Manage return flows, quarantine zones, and vendor RMA coordination.
◦ Drive inventory key performance indicators (KPIs) for accuracy, shrink, dwell time, etc. and publish weekly dashboards to stakeholders.
- Operational Excellence:
• Author and maintain standard operating procedures (SOPs) for staging, inventory control, dispatch, and site hand off; embed continuous improvement and corrective action plans.
• Conduct site surveys, readiness checks, and post-mortems; standardize lessons learned across locations.
• Align labor, equipment, and storage capacity for potential forecasted project waves.
• Serve as the primary operations contact for staging / delivery projects; provide proactive milestone updates and risk mitigation plans.
• Ensure installation windows are met by coordinating with customer site teams and data center access protocols.
- Compliance & Risk Management:
• Validate liability/insurance coverage applicable to staged and in-transit assets.
• Enforce security standards, access controls, and documentation requirements; maintain audit-ready records.
• Execute risk assessments (asset, route, facility) and implement mitigation measures.
- Vendor Management:
• Responsible for vendor relationships with 3rd party warehouse providers
• Proactively sources new vendor partners in key markets not yet serviced in the FSL program
• Drives the connected vendor strategy to align KPI's and client visibility with all AIT facilities & systems
- Performs other duties as assigned
- Complies with all policies and standards
Qualifications
Education
• Bachelor's Degree in logistics, supply chain management, or equivalent (required)
Experience
• 6+ years in service delivery, logistics, supply chain, and data center operations (required)
Knowledge, Skills, and Abilities
• Demonstrated manager level expertise in inventory control (cycle counting, serial / lot control, reconciliation) and forward staging. High
• Strong planning, scheduling, and carrier coordination skills. High
• Excellent stakeholder communication and problem-solving abilities. High
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