Billing Supervisor

• Research and correct rating and billing discrepancies
• Researches, responds, and resolves complex billing exceptions brought forth by junior specialists and internal customers (e.g. Account Managers, Shop Care Associates, Collections Representatives).
• Train and provide continuous feedback for new hires and current team. Provide guidance and coaching to Billing Personnel
• Prepares billing work to be accomplished by gathering and sorting documents and information.
• Ensure the billing team is completing all billing tasks daily
• Guides billing actions by researching, developing, writing, and updating billing policies, procedures, methods, and guidelines.
• Serves as a knowledgeable, responsive point of contact and advocate for customers. Develops and maintains solid working relationships and communicates with external customers and internal departments, including Key Account Managers, Data Acquisition, Field Operations, Marketing, Pricing, Finance, Cash Processing, Communications, Legal, Regulatory, and Accounting. Makes recommendations to management to improve customer satisfaction.
• Proactively identifies and escalates process and/or procedure problems within the department, including but not limited to: discrepancies between system rules and pricing guidelines, unusual trends or changes with reject volumes, and billing systems integration issues. Recommends solutions to management.
• Assist in the development of customer SOPs required to effectively manage each customers’ business
• Participates in new hire training plans and schedules. Coordinates onboarding for billing specialists relevant to their role ensuring employee onboarding success. Mentors and trains new hires on system functionality and assigned client guidelines.
• Assists in updating documentation related to client guidelines and system changes. Trains other specialists to perform new procedures or work in new systems.
• Manage daily workflow and delegate responsibilities when employees are out of office, ultimately stepping in and providing support as needed
• Responsible for accurately billing and supporting daily billing functions, including rate comparison, tariff and contract interpretation, and proper rate application.
• Researches complex billing issues and follows through to resolution. Reviews and analyzes system requests to change electric/gas rates for utility customers.
• Assists with bill review reporting functions (internal and external reports)
• May travel to other offices to assist with training
• Effectively complete annual performance reviews of team members and set effective goals that relate to the responsibilities of the job and support professional development
• Performs other duties as assigned
• Complies with all policies and standards
• The wage range for this position is $50,430.00-$107,280.00 and may vary based on geography as well as relative knowledge, skills, abilities, and experience

In addition to your base compensation, you may be eligible for a bonus based on achievement of business and/or individual performance metrics (dependent on position). Benefits offered include Medical, Prescription, Health Savings Account, Flexible Spending Accounts, Dental, Vision, Life, AD&D, Disability, Supplemental Health, Employee Support, Paid Parental Leave, Pet Insurance, 401(k) and Tuition Reimbursement. In addition, teammates may be eligible for up to 10 to 20 days of vacation (depending on tenure), 2 personal days, 1 floating holiday, 5 sick days, 5 volunteer hours, and 6 company holidays (plus Veterans Day for Veterans) annually.

AIT Worldwide Logistics is a global freight forwarder that helps companies grow by expanding access to markets all over the world where they can sell and/or procure their raw materials, components and finished goods. For more than 40 years, the Chicago-based supply chain solutions leader has relied on a consultative approach to build a global network and trusted partnerships in nearly every industry, including aerospace, automotive, consumer retail, energy, food, government, high-tech, industrial, life sciences and marine. Backed by scalable, user-friendly technology, AIT’s flexible business model customizes door-to-door deliveries via sea, air, ground and rail—on time and on budget. With expert teammates staffing more than 150 worldwide locations in Asia, Europe and North America, AIT’s full-service options also include customs clearance, warehouse management and white glove services.

AIT Worldwide Logistics is an Equal Opportunity Employer – M/F/Veterans/Disabled. If you are unable to apply online due to a disability, contact Human Resources at 630-766-8300 ext 5218.