The Domestic Agent II has high visibility, is the primary contact for designated customers, and responsible for the outcome of assigned projects including customer service, tracking, routing, problem resolution, vendor compliance and customer interaction.
As an AIT Worldwide Logistics intern, you will join a rotational program that provides a high-level overview of station operations, followed by formal instructor-led training, an opportunity to work hands on in operational departments, exposure to senior leaders and exciting opportunities to see the supply chain firsthand. Depending on the location where you are stationed, each intern may get exposure and formal training in air freight, sea freight, road, warehousing, customs and corporate functions.
The International Air Gateway Agent role manages and operates the AIT Gateway functionality. It serves as a liaison between the rest of US & Overseas AIT stations as well as Global Agent providers that have Air freight transiting.
The Sr. Regional HR Business Partner III will play a critical role in delivering the HR strategy across their assigned client
group(s). This individual will be responsible for strategic and operational support to managers across their regions, with
responsibilities related to performance management, coaching/training of People Leaders, new hire on-boarding, employee
relations, career development and succession planning, teammate recognition, and engagement. This role will support and/or
lead a number of key projects and will work closely with managers and...
The Customer Experience Agent is responsible for assisting in answering internal and external E-Mails, phone calls, and live chats for customers. You will be the first point of contact with our clientele so the ability to engage the customer and make them feel great about doing business with us is key to our success. The ideal candidate has excellent customer service skills and can work in a high pressure, fast-paced work environment.
The Client Onboarding Specialist II is a central figure in ensuring that clients are onboarded professionally, effectively, and efficiently. Driving user adoption and engagement in the first 90 days of a client's life cycle is critical for customers success and retention. This position requires someone who finds it rewarding helping new clients and our team to provide customers a great experience as they start out with AIT. This position will help in developing and establishing companywide processes and procedures for the efficient management of the Home Delivery service. The Onboarding Specialist will help lead the critical early phase of the...
The Linehaul Operations Supervisor is responsible for supervising the efficient and timely transportation of AIT customer freight between AIT Middle Mile Network Hub locations as well as identified injection points within the AIT Worldwide Logistics network, ensuring compliance with company standards and regulatory requirements. This role involves direct supervision of Linehaul Operations Agents, route optimization and maintaining high service levels. The Linehaul Operations Supervisor plays a critical role in ensuring seamless operations within the AIT Middle Mile Network and contributes to the overall customer satisfaction and operational efficiency.
The Domestic Agent II has high visibility, is the primary contact for designated customers, and responsible for the outcome of assigned projects including customer service, tracking, routing, problem resolution, vendor compliance and customer interaction.
Perform a wide variety of manual duties that involve physical labor
AIT is seeking a Dispatcher I! We are flexible on start time, if needed along with extra hours to be earned on the weekends, if applicable.
The Dispatcher I is responsible for overseeing and documenting the pickup and delivery of local shipments, as well as coordinating and communicating shipment information between drivers and delivery agents.
The International Operations Agent III is responsible for coordinating the day to day import/export of international freight forwarding shipments into and out of the USA across all modes of international transportation based upon customer requests.
The HR Operations Coordinator will support the successful administration of HR Operations processes within the Total Rewards Center of Excellence as part of the AIT Human Resources team. This position will focus on executing all teammate transactions surrounding onboarding, promotions, transfers and offboarding within our HR system. They will work collaboratively with global HR and cross-functional teams to ensure compliance, data quality and integrity.
Responsible for assisting in coordinating and monitoring activities engaged in the warehouse activities. Lead the warehouse staff and ensure safety protocols are followed. Ensure daily needs are met for internal and external customer satisfaction.
Responsible for assisting in coordinating and monitoring activities engaged in the warehouse activities. Lead the warehouse staff and ensure safety protocols are followed. Ensure daily needs are met for internal and external customer satisfaction.
The Global Customer Accounts Manager II manages their company's relationships with consumers and other businesses. They are also in charge of making sure their company is strategically positioned to engage new clients.
The Billing Agent III is accountable for ensuring the accuracy and integrity of the customer billing processes. This candidate will be responsible for generating an error-free invoice in accordance to the customer's rate card, tendering to customer/freight payment company, resolve billing disputes, managing communications, and supporting internal and external customers with reporting and analytical metrics.
The Customer Service Representative II will act as resource to AIT's customers requests and resolve delivery issues by answering customer's questions and work on resolving them in coordination with other departments. This role will focus on establishing new relationships, managing and maintaining existing customer's accounts and assessing customer's needs translating into results oriented solutions.
Hybrid Work Schedule: Friday - Monday: 07:00am-6:00pm
The Accounts Receivable Collector is responsible for management and collections of an assigned group of station accounts. Responsibilities include identifying trends impacting payments and issues, monitoring credit limits and reviewing account balances while consistently maintaining updated account notes in AR software system. This position requires use of multiple software systems, including but not limited to, AS400, CargoWise (CW), OnBase and GetPaid.(GP). Excellent organizational and communication skills (both verbal and written) are a key aspect of this position.
The Project Manager is responsible for the direction, coordination, implementation, execution, control, and completion of the project assigned, while remaining aligned with strategy, commitments, and goals of the organization. They will be responsible for managing projects from onset through completion, while working to address. Responsible for developing PMO tools for providing consistent deliverables.
The Director, Global Implementation & Solution Design is accountable for the global development of customer implementation and operational solution design programs. This role will be responsible for providing oversight of the solution design and implementation from an operational perspective. The Candidate will also develop the proper document repository for all global and regional SOPs, Work Instructions and related documents for all Global Accounts and conduct annual reviews to ensure all relevant documents remain current. Supporting the Global & Regional standardization of all documents and processes. The Candidate will support Airfreight, Ocean Freight, Road Freight, CHB, Contract...
The Customer Experience Lead is responsible for assisting in answering internal and external E-Mails, phone calls, and live chats for customers. They will be the first point of contact with our clientele so the ability to engage the customer and make them feel great about doing business with us is key to our success. The ideal candidate has excellent customer service skills and can work in a high pressure, fast-paced work environment.
AIT is seeking a highly energetic Operations Manager to join our team and take on an exciting and challenging Operations role!
The Operations Manager is responsible for establishing and executing company strategy related to domestic and international freight movements through an understanding of industry trends and best practices. Recruit, develop and motivate staff to provide a world class customer experience and meet or exceed client expectations. Insure the station has the necessary tools in place to succeed and expand their business levels in international products lines in a sustained fashion. Work with current and prospective logistics services providers...
The Domestic Agent III has high visibility, is the primary contact for designated customers, and responsible for the outcome of assigned projects including customer service, tracking, routing, problem resolution, vendor compliance and customer interaction.
The Customer Service Representative II will act as resource to AIT's customers requests and resolve delivery issues by answering customer's questions and work on resolving them in coordination with other departments. This role will focus on establishing new relationships, managing and maintaining existing customer's accounts and assessing customer's needs translating into results oriented solutions.
AIT Worldwide Logistics is seeking an Air Export AgentIII that will coordinate the day-to-day export of international freight forwarding shipments into and out of the USA across all modes of international transportation based on customer requests. The Air Export Agent’s primary focus is providing a high-level of operational excellence and a world-class customer service experience to all customers.
Responsible for assisting in coordinating and monitoring activities engaged in the warehouse activities. Lead the warehouse staff and ensure safety protocols are followed. Ensure daily needs are met for internal and external customer satisfaction.
The Domestic Agent I has high visibility, is the primary contact for designated customers, and responsible for the outcome of assigned projects including customer service, tracking, routing, problem resolution, vendor compliance and customer interaction.
The schedule for this shift is Monday - Friday 4:00pm to 12:30am.
The Customer Service Representative I must have the ability to troubleshoot and become first point of contact for AIT's customers seeking help with timely delivery. This role will focus on establishing new relationships, managing and maintaining existing customer's accounts and assessing customer's needs translating into results oriented solutions.
The International Air Gateway Agent role manages and operates the AIT Gateway functionality. It serves as a liaison between the rest of US & Overseas AIT stations as well as Global Agent providers that have Air freight transiting.
Perform a wide variety of manual duties that involve physical labor
The Carrier Sales Representative II will develop and own strategic relationships with a portfolio of carriers who support AIT's network of external and internal customers. The primary role of the Carrier Sales Representative II will be to procure capacity and build deep relationships with our carrier partners. Additionally work to optimize carriers' needs within AIT's freight mix while ensuring performance, communication, and integrity are kept at the highest standards.
AIT Worldwide Logistics is seeking an Air Import AgentI that will coordinate the day-to-day import of international freight forwarding shipments into and out of the USA across all modes of international transportation based on customer requests. The Air import Agent’s primary focus is providing a high-level of operational excellence and a world-class customer service experience to all customers.
The Account Management Supervisor will be responsible for the performance management and professional development of a team of Account Managers. This is a leadership role accountable for the health, profitability, and customer success of the entire team's portfolio of business in addition to being an escalation point for all customers. This role will be held accountable for the continued portfolio growth of the account management team by thoroughly providing development and coaching in the following areas; identifying opportunities, relationship building, customer quoting, etc.
AIT is seeking a Dispatcher I! We are flexible on start time, if needed along with extra hours to be earned on the weekends, if applicable.
The Dispatcher I is responsible for overseeing and documenting the pickup and delivery of local shipments, as well as coordinating and communicating shipment information between drivers and delivery agents.
The Repair Agent I is responsible Providing initial technical product support to customers via inbound calls by using excellent, in-depth knowledge of Company products and services as well as communicating effectively with team members within the department. The Repair Agent I will help diagnosis and troubleshoot repairs of fitness equipment and outdoor products and will assist, support, and resolve customers questions specific to products
The Director of Operations is responsible for the daily operational and organizational management of the Southeast Region in the US market (Atlanta, Charlotte, Greenville, Memphis, Miami, Orlando). This role will directly manage multiple offices P&L to accomplish profitability and growth objectives in an efficient and high quality manner. In addition, this role will recruit, develop and motivate staff to provide a world class customer experience and meet or exceed client expectations. It is important that the individual in this role provides all stations with the necessary tools in place to succeed and expand their business levels in both domestic and international product line in a sustained fashion. It is expected that this role...
The HUB Operations Coordinator is responsible for performing load planning activities and coordinating load assignments. The role is responsible for monitoring inbound and outbound freight at a HUB location, and providing guidance to station personnel regarding routings, carrier assignment and other load planning activities. This role serves as a liaison between the freight-forwarding station and the AIT Middle Mile Network HUB operation. As the representative of the AIT Middle Mile Network team, the HUB Operations Coordinator will provide the station management with communication, training, and guidance as it pertains to the HUB operation associated with the AIT Middle Mile Network by which giving the HUB Operations Coordinator the...
The HUB Operations Coordinator is responsible for performing load planning activities and coordinating load assignments. The role is responsible for monitoring inbound and outbound freight at a HUB location, and providing guidance to station personnel regarding routings, carrier assignment and other load planning activities. This role serves as a liaison between the freight-forwarding station and the AIT Middle Mile Network HUB operation. As the representative of the AIT Middle Mile Network team, the HUB Operations Coordinator will provide the station management with communication, training, and guidance as it pertains to the HUB operation associated with the AIT Middle Mile Network by which giving the HUB Operations Coordinator the...
AIT is seeking driven sales individuals with a growth mindset that want to work for one of the best and fastest growing global logistics providers in the 3PL industry.
Our Account Executives work in a fast-paced, customer-centric environment that secures business from prospective and existing customers. You will be held accountable for making a strong impact in establishing and maintaining positive relationships as earning our customers’ trust is one of our top core values at AIT.
The Account Executive will consult with clients across all services on logistics solutions including: International,...
Perform a wide variety of manual duties that involve physical labor.
The Global Customer Accounts Manager II manages their company's relationships with consumers and other businesses. They are also in charge of making sure their company is strategically positioned to engage new clients.
The Domestic Agent I has high visibility, is the primary contact for designated customers, and responsible for the outcome of assigned projects including customer service, tracking, routing, problem resolution, vendor compliance and customer interaction.
Transfer goods and materials from incoming and outbound shipments via a forklift. Move materials throughout the warehouse.
The schedule for this position is Monday - Friday 12:00pm to 8:00pm.
The Hub Operations Supervisor is responsible for all operational and logistical activities at the AIT Middle Mile Network HUB locations during their assigned shift. Responsibilities include establishing and following safety protocols in accordance with AIT Worldwide Logistics' and OSHA policies and procedures. Responsible for providing leadership to all members of the Hub operations team to include Hub Operations Agents, Warehouse Leads and Forklift Operators. While conducting supervisor duties, the Hub Operations Supervisor is to act the SME for all Middle Mile Network activities to include routing freight, re-routing freight to make service, to add additional lanes as necessary to ensure service of the freight. Working hand...
The Linehaul Operations Agent II is responsible for coordinating day-to-day operations of linehaul routes within the assigned geographic region. This role involves coordinating schedules, tracking shipments and ensuring effective and time transportation of goods tendered through the AIT Middle Mile Network. The ideal candidate will possess strong organizational skills, excellent communication abilities and a comprehensive understanding of the logistics industry.
*This is a remote position - must be able to work Wednesday-though Saturday 7:00pm-6:00am (4 10-hour shifts). If a candidate is located within 50 Miles of an AIT...
The Linehaul Operations Agent II is responsible for coordinating day-to-day operations of linehaul routes within the assigned geographic region. This role involves coordinating schedules, tracking shipments and ensuring effective and time transportation of goods tendered through the AIT Middle Mile Network. The ideal candidate will possess strong organizational skills, excellent communication abilities and a comprehensive understanding of the logistics industry.
*This is a remote position - must be able to work Sunday through Wednesday-7:00pm-6:00am (4 10-hour shifts). If a candidate is located within 50 Miles of an...
The Customer Experience Lead is responsible for assisting in answering internal and external E-Mails, phone calls, and live chats for customers. They will be the first point of contact with our clientele so the ability to engage the customer and make them feel great about doing business with us is key to our success. The ideal candidate has excellent customer service skills and can work in a high pressure, fast-paced work environment.
The Domestic Agent I has high visibility, is the primary contact for designated customers, and responsible for the outcome of assigned projects including customer service, tracking, routing, problem resolution, vendor compliance and customer interaction.
The Domestic Agent II has high visibility, is the primary contact for designated customers, and responsible for the outcome of assigned projects including customer service, tracking, routing, problem resolution, vendor compliance and customer interaction.
Responsible for assisting in coordinating and monitoring activities engaged in the warehouse activities. Lead the warehouse staff and ensure safety protocols are followed. Ensure daily needs are met for internal and external customer satisfaction.
The schedule for this position is Tuesday - Saturday 4:30am to 1:00pm.